Do You Let Customers And Clients Verbally Abuse You?

How to define your “red line” and develop a response system

Photo by Christian Erfurt on Unsplash

I was twenty-three and terrified of losing my job. I was working at the front desk of a hotel, a famous one. We were busy. The lines were long, and people were impatient.

A guest walks up to the counter and calls me an asshole. Instead of defending…